Help

We want your ZPM online shopping experience to be easy and enjoyable. If you get stuck or you have a question that’s not answered here, please feel free to contact us.

How to find what you’re looking for

There are three ways to search for products:
1. Type in the product name or description in the search box e.g. Weekender or hanging toiletry bags
2. Browse our departments such as Bath and Body or Kids and Babies to see all the products in each department
3. Browse our Fabric gallery to see all the products available in a certain fabric

Not sure what you want? Don’t forget to visit What’s new?, Gift Ideas, and Special Offers.

Shop, shop, shop

Once you’ve found what you want, simply click on the Buy it Now button and the item will be added to your Shopping Bag. You can see how much is in your shopping bag at any time by clicking on View at the top of the page.

To add more of the same item or to remove an item simply click Change Quantity.

Checking out

When you’re ready to pay simply click Go to Checkout.

If you already have an account with us, just login with your email address and password, check your order and put in your card details. Remember to let us know if you’d like any items gift wrapped.

If you haven’t got an account with us, no problem. You can open an account now. Or you can skip this process and just fill in your personal details, delivery address and card details. 

You don’t have to have an account with us but if you do you’ll be able to whiz through checkout a bit quicker next time. You’ll also be able to find out when your order is due for delivery and you can keep track of the items you’ve ordered previously.

Delivery

We ship to anywhere in the world! The items shown on our website are in stock and should be sent out within 2-3 working days. If you have any concerns regarding delivery or if your order is particularly urgent then please contact us.

Standard Delivery (UK)

Most orders are processed overnight (if ordered Monday to Friday) and are shipped out the next day. Weekend orders may take up to 3 days to process and deliver. At our busiest times of the year, like Christmas, please allow additional time for delivery. Postage to outlying areas like the Channel Islands, Highlands & Islands, Northern Ireland, Isle of Wight, Isle of Man and Isle of Scilly will vary. Please see below for further details.

Express Delivery (UK)

The fastest possible option and the one to choose if you’re too excited to wait. This will guarantee next working day delivery by 6pm as long as your order is received before 11am Monday to Friday. A signature is needed for this one. Parcels over 2kg will go via Courier. This applies to UK Mainland deliveries only and excludes Highlands and Islands, Channel Islands, Northern Ireland and Isle of Wight, Isle of Man and Isle of Scilly.

Delivery Costs

How to pay

You can pay using Visa, Mastercard, Maestro, Delta and Solo. Unfortunately we don’t accept Diners or American Express. For your security we do not store your credit card information on our site. All payments are processed via SECPay who are a Payment Service Provider using the latest security features, which include SSL encryption and Firewalls. For more details on SecPay click here. All orders on this site will be charged in British Pounds Sterling.

The End

After you’ve submitted your order, you’ll be able to print off your order details for your records. You will also be sent a confirmation email.

That’s it. If the items are for you all you have to do now is wait excitedly by the front door for the postman to arrive. 

Returns

If your ZPM goodies aren’t quite what you were expecting, feel free to send them back for an exchange or full refund. All we ask is that the goods are returned to us within 28 working days, they’re unused and in their original packaging. Refunds will be credited onto the card you used to originally place your order with. Unfortunately if you are returning an item for an exchange, we will have to charge you for the postage to send out your replacement. We will of course be in touch with you before we charge your card for any additional payments.

Please note that we are not responsible for packages that do not reach us. Sorry. The best thing to do is get a free certificate of postage from the post office. And unless you are returning faulty goods, please could you pay for the postage yourself.

We’ll try to be as quick as possible but please allow up to two weeks for your refund or exchange to be processed.

Returns address:

ZPM LTD, The Barn, Wadmill Farm, Stour Row, Shaftesbury, Dorset. SP7 0QB

Discount Vouchers

Discount codes can only be applied to items purchased via our website.  Unfortunately, this means that we cannot offer any discount codes on items that are not currently in stock.  Some items may restricted from the discount codes, such as Trolley-Dolly, Night Lights and the Nappy Pack, depending on the current offer.

Trolley-Dolly Carbon Report

Trolley-Dolly® has been independently carbon assessed by Carbonsense.org.  The report shows her footprint is half that of a cotton equivalent and over 20 times less than using plastic bags!  Click here to see our Strength Test report to see how strong our bags are! All the major UK supermarkets are now working towards reducing the number of plastic bags used in their stores and are encouraging shoppers to reuse their own shopping bags. You can now earn points for this in most stores which you can then use towards your next shop or on a variety of other products and services, such as airmiles! Go on, get rewarded for reusing your own bags and help the planet at the same time!

Independently commissioned report from Peter Martin MSC, Environmental Management, Director of Research, CarbonSense.org

Trolley-Dolly Ambassadolly and Wholesale

If you love Trolley-Dolly and would like to join our re-seller scheme email us at customerservices@zpm.com to request an Ambassadolly Pack!The Ambassadolly scheme was launched as a result of one really enthusiastic lady approaching us at a show and asking if she could sell them to her friends and colleagues at work - she has gone on to sell nearly 200 for us! Come on board too and help us rid the UK of plastic bags once and for all!

If you are a wholesale buyer and would like to stock Trolley-Dolly in your store please email us at info@zpm.com