Terms & Conditions

Please read these terms and conditions carefully before using this website. We reserve the right to change these terms and conditions at any time and any changes will take effect as soon as they are posted on the website. By using the website, you signify your agreement to be bound by the latest terms and conditions.We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding the ZPM website please Contact Us.

Your Account

This website requires registration with an approved login name and password before an order can be placed. You are responsible for maintaining the confidentiality of your login name and password and should inform us immediately if you have any concerns that your account is being misused.

Please ensure that the information you provide on this website is accurate and complete and inform us immediately of any changes. You can access and update much of the information you provided us with in the My Account area of the website.

We reserve the right to refuse access to the website, terminate accounts, or remove or edit content at our discretion.

Conditions of Sale

When you place an order to purchase a product from ZPM.com, this represents an offer to buy the products at the prices indicated including any delivery charges that apply. We will send you an e-mail confirming receipt of your order and containing the details of your order.

Your order is accepted upon dispatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. No order is binding until we have accepted it. We retain the right to cancel all or part of an order at any time before delivery.

Dispatch charges and estimates are specified in the Help page. While we make every effort to dispatch goods within these estimates they are not guaranteed dispatch times and should not be relied upon as such. We are also not responsible for changes to courier and postage charges. if these occur at any time before delivery of your goods we will inform you as to any increase in cost and offer you a full refund if you do not wish to proceed with the order. We retain the right to issue a full refund for goods rather than proceed with the order. 

If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

Products ordered may not be offered for resale in any country.

Customs

When you place an order that is to be delivered overseas, you may be subject to import duties or taxes on receipt. Contact the local customs office for further information on any additional charges.

Returns and Exchanges

We do our very best to provide a product that is perfect for you in every way and is exactly what you expected to receive.  However on the rare occasion that your ZPM goodies are not quite what you  wanted or you have changed your mind, feel free to send them back for an exchange or full refund.  All we ask is that the goods are returned to us within 28 days, they are unused and in their original packaging. Refunds will be credited onto the card you used to place your order with. Unfortunately if you are returning an item for an exchange will will have to charge you for the postage to send out your replacement.  If you have simply changed your mind your refund will also be less the original postage costs. We will of course contact you before we charge your card for any additional payments.  Please remember to enclose with your package your full name and address and the order number. Please note that we are not responsible for packages that do not reach us. We advise customers to obtain a free certificate of posting from the post office. You are responsible for return postage unless you are returning faulty goods.  

RETURNS ADDRESS : RETURNS, ZPM LTD, OFFICE 1, UNIT 13 CHALDICOTT BARNS, SEMLEY, SHAFTESBURY, SP7 9AW

Please allow up to 2 weeks for your refund or exchange to be processed.

Non-arrival of Goods - Other Delivery Issues

If for any reason your parcel arrives damaged, or incomplete or the parcel looks like it may have been tampered with, please email us on customerservices@zpm.com or telephone on 01747838693.  Please quote your order number,  full name and address and phone number.  We will endeavour to call you back or email you on these or any other issues within 3 working days.  We use both post and couriers.  When there is a non-delivery issue we always investigate it thoroughly.  Before any refund or exchange can be made we may require you to sign a legal document to state that the goods have not been received.  Should there be a serious issue this will be used to help the relevant authorities deal with any loss.  We will send this via email or post and will need it scanned and emailed back or returned by post. It may be that we need to get in touch with individual drivers or our couriers take time to investigate complaints/issues .  Please be prepared for this to take at least 28 days for us to fully investigate before any refund/exchange can be made.  If it was an urgent item we would (where possible) recharge your card and send a replacement. If the first item turns up as it often does we would then need you to return it before a refund can be made for the replacement item.
 

Product Information -  Print placement on the bags

We have made every effort to describe and photograph all the items on this site with absolute accuracy. However please bear in mind that the images change across the printed fabrics. This means that the bag you receive may not depict the part of the print you see pictured on the site. For example, you may receive a cowgirl bag where the girls shown are in different positions from those shown in the bag on the site. All measurements given are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

You acknowledge and agree that all content included on the website, such as text, graphics, logos, images, and software, is the property of ZPM Limited. Similarly the design of the site itself and any products which appear on this site are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are either owned by ZPM Limited or licensed to it by third parties.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Your use of this site is at your sole risk. There may be links on this site which lead to other web sites which are not under the strict control of ZPM Limited. We will accept no responsibility or liability in respect of the material on any web site that is not under our control.

Indemnity

You agree to indemnify and hold ZPM Limited, and its officers, directors, agents or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of this web site, including any use by any other person accessing the website using your account and/or your personal information.

Limit of liability

ZPM's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by ZPM to the customer, together with any postage costs incurred. ZPM shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. ZPM cannot accept any liability for a failure to comply with specific instructions stated. Your statutory rights are not affected by this statement.

ZPM endeavours to check the accuracy of information on this website. However, ZPM does not warrant that such information will be error free and you acknowledge that information and products published on this website may include inaccuracies and errors.

ZPM Limited Registered Address: Office 1, Unit 13 Chaldicott Barns, Semley, Shaftesbury, SP7 9AW, United Kingdom.

Registered Company Number 4263705

VAT GB 676325121